A reverse mortgage is like a home loan, which means it isn’t frivolous. Approaching it with questions and concerns is a good thing. Here’s Heartland Bank Reverse Mortgage specialist Robyn with the answers to some common questions.

How am I protected?

We take our duty of care seriously and have a range of safeguards in place to ensure you make an informed decision and are well protected.

Find out more

More questions for new customers

What is a reverse mortgage?

A reverse mortgage is a loan that has been designed for the needs of people over 60. It allows you to release cash from the value of your home to help fund retirement. No regular repayments are required – the debt is repaid from the future sale of the property.

Importantly, you continue to own and live in your home for as long as you wish, continuing to enjoy the benefits of your community, social network, and family memories.

How does it work?

Standard Reverse Mortgage

With a reverse mortgage, you don't need to make regular repayments. Interest is calculated on the outstanding balance and added monthly to your loan. Voluntary repayments can be made at any time, which reduces the balance and interest charged.

The total loan amount, including accumulated interest, is repayable when you move permanently from your home. This could occur when you sell your property, move into long-term care or pass away.

To be eligible, you need to be over the age of 60, own your own home outright, or have a standard mortgage that can be paid off by the reverse mortgage. The amount you can access depends on your age and the value of your home.

Learn more in our Reverse Mortgage Fact Sheet

Secondary Property Loan

You can also take a reverse mortgage against a secondary property such as an investment property or holiday home. A Secondary Property Loan provides you the same benefits of a reverse mortgage on your primary home.

Specific lending criteria apply for Secondary Property Loans.

How am I protected?

We take our duty of care seriously and have a range of safeguards in place to ensure you make an informed decision and are well protected*.

Lifetime occupancy promise
You continue to own and live in your home for as long as you choose.

No negative equity guarantee
The amount required to repay the loan will never exceed the net sale proceeds of the property.

Loan repayment promise
You do not need to make any loan repayments until the end of the loan. Although you can choose to make repayments at any time with no penalty.

Equity protection option
You can choose to protect a percentage of the eventual net sale proceeds of your home. When your loan is repaid, you’re guaranteed to have this chosen percentage returned to you (up to 50%).

30-day cooling off period
It’s important you feel comfortable with your decision. If you change your mind within 30 days, simply repay your loan (including interest and valuation fee), and we’ll refund the application fee in full.

Independent legal advice
It is important that you are completely happy with all aspects of your Heartland Reverse Mortgage. To ensure this, the legal advice on your loan agreement must be carried out by a solicitor of your choice, who will represent your interests and work with you to explain and discuss your loan.

*Subject to complying with the terms and conditions of the Heartland Reverse Mortgage, you will not owe more than the net sale proceeds of your home and you can keep your home for as long as you choose.

What are the benefits?

100% ownership
You remain the registered owner of the property. You can continue to stay in your home and enjoy the benefits of your community for as long as you want.

No regular payments required
There is no need for regular loan repayments. Interest is calculated on the balance outstanding and added to your loan.

No negative equity guarantee
The amount required to repay your loan will never exceed the net sale proceeds of your property.

*Subject to complying with the terms and conditions of the Heartland Reverse Mortgage.

The reverse mortgage process
  1. Get in touch
    A specialist will explain what a reverse mortgage is and take you through the application process. There’s no commitment, you can change your mind at any time.
  2. Application
    To be eligible, you’ll need to meet certain criteria, including your age, and the location, construction and value of your property.
  3. Approval
    We’ll review the valuation and your application. Provided they meet our criteria, we’ll make you a loan offer.
  4. Settlement
    We’ll send your loan documents to your solicitor who must provide you with independent legal advice. If you proceed, the documents can be signed and returned for settlement.
What types of property are eligible?

Your home must be your principal residence, or your secondary property, built using conventional construction and in good repair. It must also meet our minimum property value criteria. Some locations and property types will have restrictions and, in some cases, may not qualify for a Heartland Reverse Mortgage.

The property should be mortgage free. If there is a small mortgage outstanding it must be repaid when the Heartland Reverse Mortgage begins - this can be done by using part of your loan.

As security for your loan, Heartland Bank must be the first and only mortgage on your property. This means you will be unable to take out another mortgage or charge on your home from a different company.

What about lifestyle blocks?

We have recently increased the size of the lifestyle blocks that we will consider lending on, and we will look at others outside of our criteria by exception. We would encourage you to contact our team for a discussion.

How much could I borrow?

Heartland encourages you to only borrow what you need. We provide three flexible options to help you access the equity in your home when required, which can be used in combination.

When you set up your Heartland Reverse Mortgage, simply tell us how much you would like to access initially, and then how much you may need to borrow in the future. We can make funds available to you now, and you can establish a cash reserve facility or monthly payment to manage your future requirements.

Our cash reserve facility is designed to make it quick and easy to draw further funds, as and when you require them.

You can also complement your retirement income with a monthly advance. This can be taken for up to 10 years, is paid monthly, and helps many of our customers live a more comfortable retirement.

The following table shows the maximum percentage of your home’s value you can borrow at various ages. The percentage is based on the age of the youngest borrower minus 40, and the ages below are shown as examples.

Age of youngest borrower Maximum % of home's value available*
55* 15%
60 20%
65 25%
70 30%
75 35%
80 40%
85 45%
90 50%
*You may be able to access a loan on your owner-occupied home if one borrower is aged between 55-59 but has a partner aged 60 or over.
Will I still own my home?

Yes, you continue to own and live in your home for as long as you wish, benefiting from any potential increase in property values*. The total loan amount, including accumulated interest and any fees charged, is repayable when you move permanently from your home; this could occur when you sell your property, move into long-term care or pass away.

*There is no assurance that property values will increase over time, and property values may also decline.

Can I rent out my home?

Once you have a Heartland Reverse Mortgage you are not able to rent out your home full time, or provide a tenant with a long term lease. Your home should remain your place of residence.

If you have a Secondary Property Loan you are able to rent out your property.

How do you value my home?

To allow us to establish the value of your home, and therefore calculate how much you will be entitled to borrow, we will need to assess the value of your home. All applications will initially be assessed using an online valuation (i-val) which costs $17.41. Some applications may require a full market valuation (FMV), when certain criteria are met according to our valuations policy. In that case we will arrange for a registered valuer to visit your home to assess its value. You will need to pay for the cost of a FMV, which will depend on the location and value of your property. If an FMV is required, the i-val fee will not be charged. A copy of the i-val and the FMV report will be provided to you.

How and when is my loan repaid?

With a Heartland Reverse Mortgage you do not need to make regular repayments. The total loan amount, interest and fees charged is repayable when you move permanently from your home. Usually this is when you sell your property, move into long-term care, or pass away. The loan is usually repaid from the sale proceeds of your home, and the balance is then retained by you or your estate.

Although the Heartland Reverse Mortgage is designed to last for as long as you choose to stay in your home, you may repay all or part of your Heartland Reverse Mortgage at any time without penalty, providing you with the flexibility to manage your finances in the way that suits you best.

Can I increase my loan amount?

If you have a cash reserve facility, and it is fully drawn you can apply to increase your total loan amount. Increases are based on the age of the youngest borrower, the current property value and the total loan balance, at the time of request. Fees will apply and a new valuation of your home may be required. This will be confirmed at the time of request.

Will a reverse mortgage affect my other financial arrangements?
A reverse mortgage may affect your financial arrangements with the New Zealand Government (such as supplementary benefits). We recommend that prior to applying for a reverse mortgage you contact Work and Income to discuss any potential impacts the reverse mortgage may have on your financial arrangements. Visit www.workandincome.govt.nz for more information. This is also something that your solicitor can advise you on.
What if I am not the only property owner?

Some applicants (called nominated residents) may not be the sole owners of the home they live in. For example, the home might be in a family trust, or in the case of a couple, owned by only one person.

As long as the nominated residents of the home meet the age criteria, and all residents are recorded on the loan, you can still apply for a Heartland Reverse Mortgage providing all the owners agree to sign the application form and legal documents. Terms and conditions apply.

What if I move house?

If you move into another house, you will repay your current reverse mortgage and you can re-apply on your new home. Fees will apply and your new home must meet our current lending and property criteria, including valuation, size and location. Please contact us for assistance.

What if I want to make a compliment or complaint?

At Heartland, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us here.

More questions for existing customers

When do I receive loan statements?

In April and October each year (regardless of your loan’s settlement date). The statement details the transactions on your loan over the previous period, including interest, any applicable fees and charges, and whether you have any additional funds available.

What is the annual questionnaire?

Completion of Heartland’s annual questionnaire is required under your loan agreement. Its purpose is to confirm that your rates and insurance are up to date, and that the property is being maintained. You will receive the questionnaire on the anniversary of your loan commencement, every year. It must be completed, signed and returned within a month.

How do I draw funds from my cash reserve facility?

To draw funds out of your facility, you simply need to submit a request using our online form here, and a member of the team will be in touch.

A drawdown fee applies - please refer to Heartland's current fee schedule here.

How is the interest calculated?

Interest is calculated on the daily balance, and added to the loan monthly. At the end of the term of your loan, when you move permanently from your home, the total interest charged, together with the principal will be payable.

Am I required to make loan repayments?

No. There is no requirement to make any loan repayment until the end of the loan. Heartland does offer the flexibility to repay the loan partially, or in full, at any time without paying penalty charges.

How can I make voluntary repayments?

You can make repayments at any time.

Please be sure to include your loan number and your last name in the transaction description. This is essential, as it enables us to correctly identify your loan repayment.

You can find your loan number on your settlement letter, as well as any subsequent statements. We can also confirm your loan number over the phone for you on 0800 488 740 .

Our account details:

Account name: Heartland Bank RM Repay Acct

Account number: 12 3244 0033187 01

When is my loan repayable?

Your loan is repayable within 12 months of when you move permanently from your home.

What happens if my spouse or partner passes away?

We understand that this can be a stressful time. While you will need to notify Heartland and provide us with a death certificate, provided you are a nominated borrower, you will continue to have lifetime occupancy of your home – and can live there for as long as you choose.

If I move home, am I able to take my loan with me?

If you move into another house, you will repay your current reverse mortgage and you can re-apply on your new home. Fees will apply and your new home must meet our current lending and property criteria, including valuation, size and location. Please contact us for assistance.

Speak to a specialist

If you’d like to find out more about a Heartland Bank Reverse Mortgage, you can call us on 0800 488 740.
Alternatively, enquire with us by clicking the button below and filling out the contact form.
Our hours are Monday to Friday, 8.30am - 5.00pm


Enquire now

How can we help?

New Reverse Mortgage application

If you are new to Heartland and wish to apply for a Reverse Mortgage, please select apply here.

Cash Reserve request

If you already have a Reverse Mortgage and wish to draw funds from an existing account, please apply here.