Contact us
We're available online
You can bank online with our easy to use and secure digital banking platform on your phone, tablet or your phone, tablet, or computer. Learn more here and get started today.
Don’t have a user ID or password? Complete the access request form and we'll set you up.
Alternatively, you can call our team on the contact numbers listed below.
Our contact details
Savings and Deposits enquiries
Retail investments team
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & public holidays: closed
Freephone: 0800 85 20 20
Phone: +64 9 927 9641
Email: [email protected]
Lost or stolen cards
If your card has been lost or stolen, please get in touch and we can cancel your card immediately. We’ll then order you a replacement card (a fee of $13 including standard postage applies).
Phone: 0800 888 111 (24 hours a day)
Overseas: +64 9 914 8026 (24 hours a day)
Reverse mortgages enquiries
Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & public holidays: closed
Freephone: 0800 488 740
Email: [email protected]
Village Access Loan enquiries
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & public holidays: closed
Freephone: 0800 225 373
Email: [email protected]
Car loan enquiries
Need a car loan? Click here to apply online
If you’re an existing customer, you can manage your Car loan through the Heartland Mobile App or Heartland Digital. Things you can do in the app:
- Check your balance
- Download your statements
- Request a settlement quote
- Send us a secure message (we’ll aim to respond within 2-3 business days)
- And more! You can learn more here.
If you need access,
complete the access
request form
and we’ll set you up.
Alternatively, you can call us on
0800 85 30 30 or email us on [email protected]
Monday – Friday 8:30am – 5:00pm
Saturday, Sunday & public holidays: closed
Business loans enquiries
Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & public holidays: closed
To check your balance, view your statements, or export your transactions, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
Rural loan enquiries
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & public holidays: closed
To check your balance, view your statements, or export your transactions, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
If you need access, complete the access request form and we’ll set you up.
Dairy Direct enquiries
New Open For Livestock enquiries
Postal address
c/o Heartland Bank
PO Box 9919
Newmarket
Auckland 1149
Physical address
Level 3
158 Gloucester Street
Christchurch 8011
Home loan enquiries
Our Home loans are only available online, as we don’t have a dedicated team to assist with phone enquiries.
To check your balance, view your statements, or export your transactions, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
If you need access, complete the access request form and we’ll set you up.
Monday to Friday: 9.00am – 5.00pm
Saturday, Sunday & public holidays: closed
Employment enquiries
Email: [email protected]
Heartland offices
To open an account, make a payment, check your balance, view your statements and more, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
If you need access, complete the access request form and we’ll set you up.
Opening hours
Monday to Friday: Open
Saturday, Sunday & public holidays: closed
Auckland – Newmarket
By appointment only
9.00am – 4.30pm
Phone: 0800 85 20 20
Level 3, 277 Broadway Newmarket 1023 Auckland
or PO Box 9919, Newmarket, Auckland 1149
Tauranga
9.00am – 4.30pm
Phone: 07 578 3212
41 Elizabeth Street, Tauranga 3110
or PO Box 13234, Tauranga Central, Tauranga 3141
Christchurch
9.00am – 4.30pm
Level 3, 158 Gloucester Street, Christchurch 8011
or PO Box 8623, Riccarton, Christchurch 8440
Ashburton
9.00am – 4.30pm
Phone: 03 308 2050
224 East St, Ashburton 7700
or PO Box 313, Ashburton 7740