Consumer protection
What is the Depositor Compensation Scheme?
On 1 July 2025, the Reserve Bank of New Zealand (RBNZ) implemented the Depositor Compensation Scheme (DCS and the Scheme).
The Scheme provides protection of up to $100,000 of deposited funds per depositor in DCS-protected accounts (including transactional accounts, savings accounts, notice saver accounts, and term deposits).
Heartland Bank, as a registered bank, is included.
Common questions
What are the other ways in which banks, including Heartland Bank, are regulated?
Heartland Bank is a registered bank and is among New Zealand banks prudentially supervised by the Reserve Bank of New Zealand.
The Reserve Bank of New Zealand says: “Only financial institutions that can demonstrate an ability to carry on their business in a prudent manner, and who have a sound reputation in the financial markets, are permitted to be registered as banks in New Zealand.”
What is Heartland Bank’s credit rating?
Our credit rating can be found here:
Is Heartland Bank subject to the Privacy Act 2020?
Yes. Heartland Bank takes its privacy obligations seriously and is committed to maintaining the security and confidentiality of any personal information we collect.
More information can be found here:
Does Heartland Bank have a Fair Conduct Programme?
Yes. Heartland Bank is licensed under the Financial Markets Authority’s Conduct of Financial Institutions regime. This requires Heartland to establish, maintain, and implement a Fair conduct programme.
Is Heartland Bank subject to the Anti-Money Laundering and Counter Financing of Terrorism Act 2009?
Yes. As a bank, we must comply with New Zealand's AML/CFT law, which helps protect our communities from criminal activity.
Is Heartland Bank subject to the Credit Contracts and Consumer Finance Act 2003 (CCCFA)?
Yes. Heartland Bank must comply with the CCCFA’s responsible lending obligations for all consumer credit products including personal car loans, home loans and reverse mortgages.